Returns, Exchanges & Refund Center
At Marcasita, customer satisfaction remains a core part of our service commitment. This page outlines how returns, exchanges, and refunds are managed for purchases made through marcasita.com.
Eligible Returns
We accept returns for both defective and non-defective products within 30 days after delivery.
- Item arrives damaged during transit
- Incorrect item received
- Product differs materially from the ordered item
- Product does not reasonably match the product description
- Customer wishes to return a qualifying item within the return period
Products may be returned if they remain in acceptable condition and meet the requirements described in this policy.
Non-Eligible Returns
- Items showing excessive wear beyond normal inspection
- Products intentionally damaged after delivery
- Missing essential components originally included
- Returns submitted after the 30-day return period
- Items that fail to meet return approval requirements
All returns are reviewed individually to ensure compliance with this policy.
How The Return Process Works
Email [email protected] with your order number and return request.
Our support team reviews your request and confirms eligibility.
A prepaid return label is provided at no additional cost.
Approved refunds are processed to the original payment method within 10 business days.
Return Method, Fees & Exchanges
Return Method: By Mail
Return Label: Included free of charge after approval
Return Shipping Cost: No cost for approved returns
Restocking Fees: None
Exchange Availability: Exchanges are accepted within 30 days of delivery, subject to inventory availability.
Products should be returned in new or slightly used condition. Items may be inspected upon arrival before a refund or exchange is finalized.
Special Situations
Damaged or Incorrect Orders: Please notify us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
Lost or Stolen Deliveries: If a package is marked delivered by the carrier, customers should first contact household members, neighbors, or the carrier directly.
Third-Party Purchases: This policy applies only to purchases made directly through marcasita.com.
Policy Updates: We may revise this policy periodically to reflect operational or legal updates.
Customer Support Information
Store: Marcasita
Company: MARCASITA, LLC
Website: marcasita.com
Email: [email protected]
Business Address: 74 MULLER ROAD BURLINGTON, MA 01803
Customer support is provided via email. Please include your order number when contacting us regarding a return, exchange, or refund request.
